What Happens if A Resident is Late Paying Rent?
Rent is due on the 1st of each month and is considered late after the 3rd at midnight. From there, we follow a structured process focused on communication, resolution, and the protection of your investment.
Our priority is always to resolve payment issues early. We make consistent, multi-channel contact attempts to every financially responsible resident and any guarantor. We work to set up payment whenever possible, keeping evictions as a last resort. Our goal is simple: protect your income, maintain consistent communication, and resolve issues as quickly as possible, while minimizing disruption to your investment.
Communication & Action Timeline
Day 1 – Rent is due
The resident receives an email reminder.
Day 2 – Grace period
All residents receive an email and text reminder.
Day 3 – Rent is late at midnight
Day 4 – Late status begins
All residents receive an email and text reminder, and a 12% late fee is applied.
Day 10 – Formal notice
We send both an email and a mailed letter to the resident.
Day 23 – Eviction process begins
If payment has not been resolved, we begin eviction proceedings.
If Eviction Becomes Necessary
While we do everything we can to avoid it, sometimes eviction is unavoidable. When that happens, our accounts coordinator personally oversees the process through the courts. Eviction timelines can vary significantly by county, but are generally 60-90 days.
Encouraging On-Time Payments
We also take proactive steps to encourage timely payment:
Reporting positive and negative payment history to Experian
Partnering with Credit Gnome to support credit-building and accountability