What Qualifies as an Emergency Maintenance Request?
When something goes wrong in your home, it’s not always easy to know whether it requires immediate attention or if it can wait until normal business hours. Knowing what qualifies as an emergency helps ensure the right resources are available when they’re needed most and allows us to respond as efficiently as possible.
If there is immediate danger, such as a fire or gas leak, always call 911 before contacting Pros PM.
How to Report an Emergency
If you’re experiencing a true maintenance emergency:
Make sure everyone is safe.
If possible, take reasonable steps to minimize additional damage, such as shutting off the water or electricity if it can be done safely.
Create a Property Meld maintenance request through your portal or by calling Max at 940-251-0325. Mark the request as an emergency.
Continue to monitor your phone for updates from our maintenance team.
For all non-emergency maintenance issues, please submit your request through Property Meld. Including photos and a detailed description helps our team coordinate repairs more efficiently.
What Is Considered an Emergency?
Examples of emergency maintenance requests include:
Active water leaks or burst pipes
Fire, smoke, or signs of an electrical fire
Dangerous electrical hazards or loss of power affecting safety
No heat during freezing temperatures
Major sewage backups
Structural damage that creates an immediate safety concern
Gas leaks
What Is Not Considered an Emergency?
Not every maintenance issue requires an immediate after-hours response.
Examples of non-emergency maintenance requests include:
No hot water
Broken window
Partial power outage
Slow drains
Small drywall repairs
Broken appliances
These requests should be submitted through Property Meld, where our maintenance team will review and quickly schedule service.
