Resident FAQs
Looking for something specific? Read through our FAQs or search common resident questions. Have a question you don’t see here? Contact us!
Prepare For Your Move-In Day!
Learn what you will need to do to be ready to move-in and what move-in day will look like as a Pros PM resident.
How To Manage Your Lease
Learn about the terms and expectations of your lease, including paying rent, having roommates and pets, quiet hours, and more.
Resident Value Package (RVP)
Learn about the RVP that every Pros PM resident has.
Maintenance & Repairs
Learn how to manage repairs in your Pros PM house and apartment.
Move Out Information
We’re sorry to see you go! Here’s everything you may need to know to make it a successful move out.
How Does Parking & Towing Work at Our Multi-Family Properties?
Please make sure you are always following the parking instructions and have your vehicles properly registered.
What’s Included in Your Resident Value Package?
This is part of your lease designed to provide services, protection, and convenience to make renting easier and add actual value.
How Does Pest Control Work at Pros PM?
As part of your Resident Value Package, your household receives four pest control treatments each year at no additional cost. Your coverage includes treatment for common household pests.
What Qualifies as an Emergency Maintenance Request?
Knowing what qualifies as an emergency helps ensure the right resources are available when they’re needed most and allows us to respond as efficiently as possible.
What Happens When I Submit a Maintenance Request?
After we receive your maintenance through Property Meld, our team reviews the information and determines the best course of action.
How Do I Submit a Maintenance Request?
At Pros PM, we’ve made it easy for residents to report maintenance issues, communicate with our team, and stay informed throughout the repair process.
What Does Credit Gnomes Offer Me?
One part of the RVP is Credit Gnomes, which helps residents build credit, protect their identity, access financial wellness tools, and take advantage of discounts and savings from thousands of local and national businesses.
How Do I Pay My Rent?
Residents can securely pay rent online through the AppFolio resident portal, with multiple payment options available.
What Are The Application Requirements?
At Pros PM, we use a consistent screening process to make sure all residents are set up for success.
How Do Property Inspections Work?
We complete inspections throughout your lease, including move-in, routine check-ins, and move-out.