Resident FAQs

Looking for something specific? Read through our FAQs or search common resident questions. Have a question you don’t see here? Contact us!


Prepare For Your Move-In Day!

Learn what you will need to do to be ready to move-in and what move-in day will look like as a Pros PM resident.

How To Manage Your Lease

Learn about the terms and expectations of your lease, including paying rent, having roommates and pets, quiet hours, and more.

Resident Value Package (RVP)

Learn about the RVP that every Pros PM resident has.

Maintenance & Repairs

Learn how to manage repairs in your Pros PM house and apartment.

Move Out Information

We’re sorry to see you go! Here’s everything you may need to know to make it a successful move out.

Kali Flewellen Kali Flewellen

How Does Pest Control Work at Pros PM?

As part of your Resident Value Package, your household receives four pest control treatments each year at no additional cost. Your coverage includes treatment for common household pests.

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Kali Flewellen Kali Flewellen

How Do I Submit a Maintenance Request?

At Pros PM, we’ve made it easy for residents to report maintenance issues, communicate with our team, and stay informed throughout the repair process.

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Kali Flewellen Kali Flewellen

What Does Credit Gnomes Offer Me?

One part of the RVP is Credit Gnomes, which helps residents build credit, protect their identity, access financial wellness tools, and take advantage of discounts and savings from thousands of local and national businesses.

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Taylor Brakefield Taylor Brakefield

How Do I Pay My Rent?

Residents can securely pay rent online through the AppFolio resident portal, with multiple payment options available.

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