Resident FAQs
Looking for something specific? Read through our FAQs or search common resident questions. Have a question you don’t see here? Contact us!
How Do I Apply to Live in a Pros PM Property?
Learn how to apply for a Pros PM rental home, including income and credit requirements, adult applications, pet screening, approval, and lease signing.
What Fees Should I Expect When Renting with Pros PM?
From application fees and security deposits to monthly rent and resident benefits, here’s a breakdown of the expenses you can expect when renting a home with Pros PM.
What Are the Basic Rental Requirements?
We have standard rental criteria to help guide the application process, but we also recognize that every applicant's situation is different. Whether you're confident you'll qualify or have concerns about your credit, income, or rental history, our Leasing Team is here to help you explore your options and find a home that fits.
What’s Included in My Resident Benefit Package (RBP)?
Learn about the Pros PM Resident Benefit Package, including air filter delivery, pest control, credit building, resident rewards, identity protection, and optional upgrades.
How Can Paying Rent Increase My Credit and Give Rewards?
Learn how Piñata works with Pros PM's Resident Benefit Package to help residents build credit, earn rewards, redeem points, and activate their accounts.
How Does Identity Theft Protection Work?
Protecting your personal information is more important than ever. Our identity theft protection is included in your RBP and safeguards your personal information and provides support if your identity is compromised.
When Will I Get My Security Deposit Back?
Learn how Pros PM evaluates security deposits after move-out, compares move-in and move-out inspections, handles deductions, and processes your deposit.
What Happens If I Need to Break My Lease Early?
Need to move before your Pros PM lease ends? Learn how to submit notice, understand early lease termination requirements, and find your next steps.
How Do I End My Lease?
Moving out of a Pros PM rental? Learn how to submit your Notice to Vacate.
How Do I Pay My Rent?
Residents can securely pay rent online through the AppFolio resident portal, with multiple payment options available.
Can I Split My Rent Payment Into Two Payments?
Flex as an optional payment solution for all residents to provide more control over monthly budgets by allowing them to split their rent into two smaller payments.
How Do I Manage My Pet in a Shared Community?
Learn the pet etiquette rules for Pros PM multi-family communities, including pet waste cleanup, leashes, barking, supervision, and shared outdoor spaces.
Recycle Right: Why Does It Matter in a Shared Community?
Learn how to use shared trash and recycling dumpsters at Pros PM multi-family communities, prevent contamination, and help avoid unnecessary fees.
What Does Pros PM's 100% Smoke-Free Policy Mean?
Learn about Pros PM's 100% smoke-free policy, including where smoking and vaping are prohibited, guest responsibilities, and resident lease requirements.
How Do I Submit a Maintenance Request?
At Pros PM, we’ve made it easy for residents to report maintenance issues, communicate with our team, and stay informed throughout the repair process.
What Happens When I Submit a Maintenance Request?
After we receive your maintenance through Property Meld, our team reviews the information and determines the best course of action.
What Qualifies as an Emergency Maintenance Request?
Knowing what qualifies as an emergency helps ensure the right resources are available when they’re needed most and allows us to respond as efficiently as possible.
What Do I Need to Know About Living in an HOA Community?
Renting a home in an HOA? Learn your responsibilities for following community rules, handling violations, avoiding fines, and getting help from Pros PM.
How Does Parking & Towing Work at Our Multi-Family Properties?
All cars must be registered with the towing company. Make sure you are always following the parking instructions and have your vehicles properly registered.
How Does Pest Control Work at Pros PM?
As part of your Resident Benefits Package, your household receives pest control treatments each year at no additional cost. Your coverage includes treatment for common household pests.