What Happens When I Submit a Maintenance Request?
After we receive your maintenance, our team reviews the information and determines the best course of action.
Once a request has been submitted, our team begins its process.
Assign the issue to one of our in-house maintenance techs or a trusted vendor. Our goal is to have all requests assigned within 24 hours. Weekends or holidays may affect this, but this is not common. Emergency repairs are dealt with immediately.
Our techs and vendors will reach out to you within 24 hours of being assigned to the request and schedule a time to visit the property.
Keep you updated throughout the repair process through clear communication in Property Meld.
Our goal is always to resolve maintenance issues as quickly as possible while maintaining clear communication from beginning to end.
Our Maintenance Team Is Top In the Nation
According to a recent 2026 survey from MAX™ Maintenance Analysis and Property Meld, Pros PM ranks among the top-performing property management companies in the nation for maintenance response times and resident satisfaction. We believe those results are a direct reflection of our incredible team, who work quickly, communicate proactively, and always keep both our owners and residents at the center of every decision.
Resident Maintenance Satisfaction Score
Our residents are consistently happy with their maintenance experiences with Pros PM. We believe this is because we work quickly to solve the problems, and keep everyone in the loop with full transparency. Residents deserve to know what’s happening where they live.
Average Repair Time
This repair speed metric includes everything from routine maintenance requests to larger projects involving insurance claims, such as roof replacements, foundation repairs, and other major property improvements. Because it reflects both our in-house maintenance team and our vendor network, it provides a true picture of our operational performance.
Vendor Scheduling Speed
This is the average time it takes our vendors to reach out and schedule an appointment with you. This quick turnaround means no time is lost between assignment and fix. Fast scheduling reflects that Pros PM has vetted, responsive vendor relationships.
Better Communication. Better Repairs.
If you ever have questions about your maintenance request or need assistance using Property Meld, our team is always here to help.
