How Do I Submit a Maintenance Request?
When something in your home needs attention, the last thing you want is a confusing or frustrating repair process. At Pros PM, we’ve made it easy for residents to report maintenance issues, communicate with our team, and stay informed throughout the repair process.
That’s why all maintenance requests are submitted through Property Meld, our online maintenance platform designed to make repairs faster, more organized, and more transparent for everyone involved.
How to Access Property Meld for a Maintenance Request
Option 1: Log into Property Meld
Use the maintenance link provided by Pros PM to access Property Meld from your computer or mobile device. You can find that button below, under Resident Maintenance Request Login on the website, or in your online portfolio.
Option 2: Call 940-251-0325
Call the Property Meld MAX number, and the AI assistant will walk you through the process step by step.
How to Submit Your Maintenance Request
Step 1: Describe the Issue
Tell us what’s happening. The more detail you can provide, the easier it is for our team to diagnose the problem and coordinate the right repair.
Helpful information includes:
When the issue started
What room or area is affected
Whether the issue is getting worse
Anything you’ve already tried
Step 2: Upload Photos or Videos
Pictures and videos are incredibly helpful. They allow our maintenance coordinators and vendors to better understand the issue before arriving at your home, which leads to faster repairs and fewer return visits.
Step 4: Stay Connected
Once your request has been submitted, you’ll receive updates directly through Property Meld as your repair progresses. Our team will coordinate scheduling, communicate with vendors, and keep you informed every step of the way.
