Resident FAQs

Looking for something specific? Read through our FAQs or search common resident questions. Have a question you don’t see here? Contact us!


Taylor Brakefield Taylor Brakefield

How Do I Pay My Rent?

Residents can securely pay rent online through the AppFolio resident portal, with multiple payment options available.

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Kali Flewellen Kali Flewellen

How Do I Submit a Maintenance Request?

At Pros PM, we’ve made it easy for residents to report maintenance issues, communicate with our team, and stay informed throughout the repair process.

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Kali Flewellen Kali Flewellen

When Do I Get Free Air Filters?

You’ll receive a one-year supply of air filters delivered to your home within the first 30 days after move-in. It’s one of the many ways we’re working to make renting easier and help you care for your home.

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Kali Flewellen Kali Flewellen

How Does Pest Control Work at Pros PM?

As part of your Resident Value Package, your household receives four pest control treatments each year at no additional cost. Your coverage includes treatment for common household pests.

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Kali Flewellen Kali Flewellen

What Does Credit Gnomes Offer Me?

One part of the RVP is Credit Gnomes, which helps residents build credit, protect their identity, access financial wellness tools, and take advantage of discounts and savings from thousands of local and national businesses.

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