Resident FAQs
Looking for something specific? Read through our FAQs or search common resident questions. Have a question you don’t see here? Contact us!
When Will I Get My Security Deposit Back?
Learn how Pros PM evaluates security deposits after move-out, compares move-in and move-out inspections, handles deductions, and processes your deposit.
What Happens If I Need to Break My Lease Early?
Need to move before your Pros PM lease ends? Learn how to submit notice, understand early lease termination requirements, and find your next steps.
How Do I End My Lease?
Moving out of a Pros PM rental? Learn how to submit your Notice to Vacate.
How Do I Pay My Rent?
Residents can securely pay rent online through the AppFolio resident portal, with multiple payment options available.
Can I Split My Rent Payment Into Two Payments?
Flex as an optional payment solution for all residents to provide more control over monthly budgets by allowing them to split their rent into two smaller payments.
How Do I Apply to Live in a Pros PM Property?
Learn how to apply for a Pros PM rental home, including income and credit requirements, adult applications, pet screening, approval, and lease signing.
How Do I Manage My Pet in a Shared Community?
Learn the pet etiquette rules for Pros PM multi-family communities, including pet waste cleanup, leashes, barking, supervision, and shared outdoor spaces.
Recycle Right: Why Does It Matter in a Shared Community?
Learn how to use shared trash and recycling dumpsters at Pros PM multi-family communities, prevent contamination, and help avoid unnecessary fees.
What Does Pros PM's 100% Smoke-Free Policy Mean?
Learn about Pros PM's 100% smoke-free policy, including where smoking and vaping are prohibited, guest responsibilities, and resident lease requirements.
How Do I Submit a Maintenance Request?
At Pros PM, we’ve made it easy for residents to report maintenance issues, communicate with our team, and stay informed throughout the repair process.
What Happens When I Submit a Maintenance Request?
After we receive your maintenance through Property Meld, our team reviews the information and determines the best course of action.
What Qualifies as an Emergency Maintenance Request?
Knowing what qualifies as an emergency helps ensure the right resources are available when they’re needed most and allows us to respond as efficiently as possible.
What Do I Need to Know About Living in an HOA Community?
Renting a home in an HOA? Learn your responsibilities for following community rules, handling violations, avoiding fines, and getting help from Pros PM.
How Does Parking & Towing Work at Our Multi-Family Properties?
Please make sure you are always following the parking instructions and have your vehicles properly registered.
What’s Included in Your Resident Value Package?
This is part of your lease designed to provide services, protection, and convenience to make renting easier and add actual value.
When Do I Get Free Air Filters?
You’ll receive a one-year supply of air filters delivered to your home within the first 30 days after move-in. It’s one of the many ways we’re working to make renting easier and help you care for your home.
How Does Pest Control Work at Pros PM?
As part of your Resident Value Package, your household receives four pest control treatments each year at no additional cost. Your coverage includes treatment for common household pests.
What Does Credit Gnomes Offer Me?
One part of the RVP is Credit Gnomes, which helps residents build credit, protect their identity, access financial wellness tools, and take advantage of discounts and savings from thousands of local and national businesses.
What Are The Application Requirements?
At Pros PM, we use a consistent screening process to make sure all residents are set up for success.