Resident FAQs
Looking for something specific? Read through our FAQs or search common resident questions. Have a question you don’t see here? Contact us!
Prepare For Your Move-In Day!
Learn what you will need to do to be ready to move-in and what move-in day will look like as a Pros PM resident.
How To Manage Your Lease
Learn about the terms and expectations of your lease, including paying rent, having roommates and pets, quiet hours, and more.
Resident Value Package (RVP)
Learn about the RVP that every Pros PM resident has.
Maintenance & Repairs
Learn how to manage repairs in your Pros PM house and apartment.
Move Out Information
We’re sorry to see you go! Here’s everything you may need to know to make it a successful move out.
When Do I Get Free Air Filters?
You’ll receive a one-year supply of air filters delivered to your home within the first 30 days after move-in. It’s one of the many ways we’re working to make renting easier and help you care for your home.
How Do I Pay My Rent?
Residents can securely pay rent online through the AppFolio resident portal, with multiple payment options available.
What Happens if I Don’t Pay Rent On Time?
Rent is due on the 1st of each month and is considered late after the 3rd at midnight.
Do I Need Renters Insurance?
At Pros PM, we require all residents to have coverage, and we’ve made the process simple through LeaseGuard.