Resident FAQs

Looking for something specific? Read through our FAQs or search common resident questions. Have a question you don’t see here? Contact us!

Manage Lease

Maintenance & Repairs

Resident Value Package

Move-Out Information

Prepare For Your Move-In Day!

Learn what you will need to do to be ready to move-in and what move-in day will look like as a Pros PM resident.

Resident FAQs

How Do Property Inspections Work?

We complete inspections throughout your lease, including move-in, routine check-ins, and move-out.

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Do I Need Renters Insurance?

At Pros PM, we require all residents to have coverage, and we’ve made the process simple through LeaseGuard.

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How To Manage Your Lease

Learn about the terms and expectations of your lease, including paying rent, having roommates and pets, quiet hours, and more.

Resident FAQs

What Does Pros PM's 100% Smoke-Free Policy Mean?

Learn about Pros PM's 100% smoke-free policy, including where smoking and vaping are prohibited, guest responsibilities, and resident lease requirements.

Renting a home in an HOA? Learn your responsibilities for following community rules, handling violations, avoiding fines, and getting help from Pros PM.

Please make sure you are always following the parking instructions and have your vehicles properly registered.

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Resident Value Package (RVP)

Learn about the RVP that every Pros PM resident has.

Resident FAQs

What’s Included in Your Resident Value Package?

This is part of your lease designed to provide services, protection, and convenience to make renting easier and add actual value.

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When Do I Get Free Air Filters?

You’ll receive a one-year supply of air filters delivered to your home within the first 30 days after move-in. It’s one of the many ways we’re working to make renting easier and help you care for your home.

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How Does Pest Control Work at Pros PM?

As part of your Resident Value Package, your household receives four pest control treatments each year at no additional cost. Your coverage includes treatment for common household pests.

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Maintenance & Repairs

Learn how to manage repairs in your Pros PM house and apartment.

Resident FAQs

What Does Pros PM's 100% Smoke-Free Policy Mean?

Learn about Pros PM's 100% smoke-free policy, including where smoking and vaping are prohibited, guest responsibilities, and resident lease requirements.

Read more →

How Do I Submit a Maintenance Request?

At Pros PM, we’ve made it easy for residents to report maintenance issues, communicate with our team, and stay informed throughout the repair process.

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What Happens When I Submit a Maintenance Request?

After we receive your maintenance through Property Meld, our team reviews the information and determines the best course of action.

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Move Out Information

We’re sorry to see you go! Here’s everything you may need to know to make it a successful move out.

Resident FAQs

How Do Property Inspections Work?

We complete inspections throughout your lease, including move-in, routine check-ins, and move-out.

Read more →

Kali Flewellen 8/21/26 Kali Flewellen 8/21/26

What Does Pros PM's 100% Smoke-Free Policy Mean?

Learn about Pros PM's 100% smoke-free policy, including where smoking and vaping are prohibited, guest responsibilities, and resident lease requirements.

Kali Flewellen 8/18/26 Kali Flewellen 8/18/26

What Do I Need to Know About Living in an HOA Community?

Renting a home in an HOA? Learn your responsibilities for following community rules, handling violations, avoiding fines, and getting help from Pros PM.

Kali Flewellen 7/10/26 Kali Flewellen 7/10/26

How Does Parking & Towing Work at Our Multi-Family Properties?

Please make sure you are always following the parking instructions and have your vehicles properly registered.

Kali Flewellen 7/1/26 Kali Flewellen 7/1/26

Can I Split My Rent Payment Into Two Payments?

Flex as an optional payment solution for all residents to provide more control over monthly budgets by allowing them to split their rent into two smaller payments.

Taylor Brakefield 5/19/26 Taylor Brakefield 5/19/26

How Do I Pay My Rent?

Residents can securely pay rent online through the AppFolio resident portal, with multiple payment options available.

Taylor Brakefield 4/23/26 Taylor Brakefield 4/23/26

What Happens if I Don’t Pay Rent On Time?

Rent is due on the 1st of each month and is considered late after the 3rd at midnight.